Saturday, 2 February 2008

Tohatsu Service With A Smile

Look at the life we lead, and its clear that we really depend on external support at many times. So when that support is outstanding, it deseves to be recognised. With that in mind we've decided to include occasional features on the people who make our cruising life easier - and here is the first.
You may be aware that our nearly new Tohatsu outboard motor developed very serious problems early in the year, when a seal failed on the bottom of the crankshaft (see the previous post entry).

Fortunately for us, Geron Ngo of Onomichi Marine Enterprises in Penang was not far away. Geron totally rebuilt our engine in 2 days flat, including the time needed to obtain parts. All the bearings, pins, numerous other bits and pieces to make it as-new. The really nice part was that we met his family, and then (incredibly) he offered to take us out to dinner .... service like this is most unusual.

The engine has worked very hard (and reliably) throughout our time in the Andaman Islands. Our sincere thanks to Geron and the warranty support team at Tohatsu East Malaysia.

Incredibly, we've received the same outstanding support and quality service from Tony Wee at Wee's Engineering in Sibu (Sarawak). It turns out that Tony (Sibu) and Geron (Penang) are old friends, and even did Yamaha service training together in Japan, where they rated 1st and 2nd in their class. Now they work a thousand kilometers apart - but if you need outboard motor work, you should literally walk over hot coals to get to them.

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